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Privacy Policy

A legal disclaimer

Last Updated: September 2025

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At Essendi Pathways, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

We may collect the following information:

  • Personal Information You Provide:

    • Name, email address, phone number, and other contact details (for booking, communication, and client support)

    • Information voluntarily shared during coaching sessions, which may include sensitive topics such as mental health, stress, or relationships

    • Payment information for session purchases (processed securely through Stripe via Mindbody)

  • Automatically Collected Information:

    • Device type, browser type, IP address, and general location data (via Wix’s built-in analytics tools)

    • Cookies and similar technologies used for security, performance, and analytics

 

2. How We Use Your Information

 

We use the information we collect to:

  • Schedule and manage sessions using Mindbody

  • Communicate with you regarding bookings, session updates, and reminders

  • Send marketing and promotional emails (opt-out available at any time)

  • Process payments securely through Stripe

  • Improve our website, services, and client experience

 

3. Sharing Your Information

 

We do not sell your personal information. We may share your data only as necessary with:

  • Service Providers:

    • Mindbody (for scheduling, client management, and email communications)

    • Stripe (for payment processing)

    • Microsoft Teams (or Zoom in the future) for virtual coaching sessions

  • Legal Requirements:
    We may disclose information if required by law or to protect the rights, safety, or property of Essendi Pathways, our clients, or others.

 

4. Cookies and Tracking Technologies

 

Our website, hosted on Wix, uses cookies and similar technologies to enable site functionality, security, and analytics. You can manage cookie preferences in your browser settings.

 

5. Data Security

 

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we use secure platforms and encryption where possible, no transmission or storage method can be guaranteed 100% secure.

 

6. Data Retention

 

We retain client information and coaching notes for up to five (5) years after the end of the coaching relationship, unless a longer period is required by law or business necessity. Clients may request earlier deletion of their information, and we will honor such requests unless legally required to retain the data.

 

7. Your Rights

 

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your information (unless we are legally required to keep it)

  • Opt out of marketing communications at any time

To exercise these rights, contact us at essendipathways@gmail.com.

 

8. Children’s Privacy

 

Our services are not directed to children under 13 years old. We do not knowingly collect personal information from children. If we discover we have received such information, we will delete it promptly.

 

9. Data Breach Notification

 

In the event of a data breach affecting your personal information, Essendi Pathways will notify you as soon as reasonably possible, in accordance with applicable law. We will provide details about the breach, what data may have been affected, and steps you can take to protect yourself.

 

10. Third-Party Content

 

Some pages may contain third-party content or widgets, including the Mindbody booking tool, Stripe payment pages, and embedded social media feeds. These third parties have their own privacy practices. We recommend reviewing their privacy policies:

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

 

12. Contact Us

 

If you have questions about this Privacy Policy, or wish to exercise your privacy rights, contact us:

Essendi Pathways
Email: essendipathways@gmail.com

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